Shine Medical Cosmetic Clinic

March 2023

Our contact details

Address: 47 Warwick Road, Kenilworth, CV8 1HN

Phone Number: 07852 577525

Email: drshine@shinemedicalcosmeticclinic.co.uk

The type of personal information we collect

We currently collect and process the following information:

Your full name
Date of birth
Gender
Email address
Billing address
Telephone number
Bank account details
Payment card details
Details of payments made to or from you
Details of products or services you have purchased from us
Your interests and preferences
Feedback provided by you
Your communication preferences

How we get the personal information and why we have it

All of the personal information we collect and process is provided to us directly by you through your interactions with us for one of the following reasons:

When purchasing or receiving our products or services
When providing feedback on our products or services
When contacting us via our website

What we use the information for

We will only use your information when the law allows us to. We may use the information for the following reasons:

To help us to understand your needs so that we are able to deliver the products and services you need
To help us to improve our products and services
For internal record keeping
To enable us to periodically send you information about our products and services
To enable us to periodically send your promotional offers
To enable us to periodically send you other information which we think you may find useful
To enable us to perform the contract which we are about to enter or have entered into with you when providing our products and services

How we keep your information safe

We are committed to ensuring that your information is securely stored. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. We will not share, sell, distribute or lease your personal information to any third parties unless we have your permission or are required by law to do so.

Links to other websites

Our website may contain links to other websites of interest. Please note that we do not have any control over any other website and are therefore not responsible for the privacy of any information which you may provide whilst visiting other websites, as they are not covered by our privacy policy. You should check other websites’ privacy policies to determine how they collect and use your information.

UK General Data Protection Regulation

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing your information are:

Your consent which you provide as part of purchasing and receiving our products and services or when contacting us via our website. At any time, you are able to remove your consent. You can do this by contacting us at drshine@shinemedicalcosmeticclinic.co.uk
The contractual obligation we enter into with you as part of providing our products or services
Our legitimate interest where they do not override your fundamental rights

Information retention

We will only retain your personal information for as long as is required to fulfil the purposes we collected it for. In some cases, you can ask us to delete the information we hold about you.

Cookie policy

A cookie is a small piece of data produced by a website and, if you allow permission, it is stored on your computer. When you visit a website that uses cookies for the first time, a cookie is downloaded onto your device so that the next time you visit that site, your device will remember useful information about your preferences. Cookie helps analyse web traffic and allows web applications to respond to you as an individual, so that the web application can tailor its operations to your needs, likes and dislikes. We use cookies to identify how often our website is used and which pages are being used. This helps us analyse data about how our website is used which in turn helps us to improve our website. We only use this information for statistical analysis purposes, but in no way gives us access to your computer or any information about you, other than the data you choose to share with us. Overall, cookies help us provide you with a better website. You can choose to accept or decline cookies but if you decline to accept cookies, this may prevent you from taking full advantage of the website.

Change of purpose

We may change this privacy policy at any time by updating this page. We advise you to check this page from time to time to check for any such changes, but we will also notify you of any changes to this policy via email.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at drshine@shinemedicalcosmeticclinic.co.uk if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at drshine@shinemedicalcosmeticclinic.co.uk.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk